TRAINING TOPIC : LILY TOMLIN TRAINING VIDEOS
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Training Videos: LILY TOMLIN'S CUSTOMER SERVICE 4 PROGRAMS Lily Tomlin SET
One Ringy Dingy: You Are the Company Lily's character Ernestine (telephone operator extrodinaire) and her unhelpful customer service ways are uncovered as she learns the five secrets of perfect telephone technique and appropriate vocal quality. Length: 18 minutes
What Customers Want Set in "Krabbie's," a restaurant of "krab-cakes," "krab salad," and "krab-apple pie," Lily's characters learn what customers expect and how to apply the five important concepts to ensure customer satisfaction. Length: 19 minutes
Dealing with Disappointed Customers Investigator Shirley Wright played by Lily, shows viewers the correct way to work with disappoint-ed customers at the fault of no one, when the customers doesn't follow directions, and when your organization is in the wrong. Length: 20 minutes
The Seven Deadly Sins of Customer Service The "piano chanteuse" Lily Tomlin casts herself into "Customer Service Purgatory" but not before she reveals the seven most sinful customer service fauxs including "I don't know" and "hurry up and wait." Length: 21 minutes