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TRAINING TOPIC : BANK TRAINING
Video: SO HELP ME -
EMPLOYEE EDITION with Bank Teller In Video
“So HELP
Me” (Employee Edition) illustrates realistic customer service
problems that can frustrate both customers and employees. The
video provides solutions to these problems that satisfy everyone:
the customer, the organization and the employee. These solutions
include: working with policy to solve problems, helping customers
outside your department, actively listening, treating every customer
as your own, and defining customer needs.
PURCHASE DVD or VHS Video - $695
RENT
for one week
- $250 
16 minutes Includes comprehensive
28 page leader's guide with reproducible worksheets.
Video: SO HELP ME -
SUPERVISOR EDITION with
Bank Teller & Manager in video
How do supervisors affect customer service? We all know that frontline service people directly impact customer satisfaction. But we don’t often look at how much a supervisor’s behavior influences the service a customer ultimately receives.
“So HELP
Me” (Supervisor Edition) takes a fresh look at customer service
by showing the direct connection between a supervisor’s behavior
and the way employees treat customers. When employees are listened
to, respected, and encouraged, they will do the same for their
customers. Supervisory behaviors that promote excellent service
include: telling people what they’re doing right, helping
employees find solutions, focusing on people rather than numbers,
empowering people to do their jobs, and turning mistakes into
opportunities for growth.
PURCHASE DVD or VHS Video - $695
RENT
for one week
- $250
18 minutes Includes comprehensive
28 page leader's guide with reproducible worksheets.
Video or DVD:
GIVE EM' THE PICKLE -
BEST SELLER
PICKLES are those special
or extra things you do to make people happy. It's a hand written
thank you note with every order shipped. It’s walking the
customer to the item they’re looking for rather than pointing
or maybe it’s simply calling them by name. The trick is figuring
out what your customers want and then making sure they get it.
That’s the PICKLE. (sequel to I'll Be Back ) 17 Minutes long.
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD)
- $295(VHS)
FREE SHIPPING AND FREE GIVE EM THE PICKLE HARDCOVER BOOK ! (put freebook offer on order) SEE OTHER PICKLE GEAR
18 Minutes
- Includes Training Leader's Guide , 10 Pickle Pins and 10 Cards. ....
GIVE EM THE
PICKLE HARDCOVER BOOKS $19.95 - Pickle PINS AND CARDS .50 each
with multiple discounts call us for details 1-888-621-7773
.
Video or DVD: THE GUEST - Everything
You Already Know About Great Customer Service!
Features: Bank Scene, Restaurant, Retail, and more!
TRAINING POINTS:
PURCHASE - DVD $895 - PURCHASE VHS Video - $795 - RENT for one week - $350(DVD)
- $295(VHS)
14 Minutes
- Includes 1 Leader's
Guide, 10 Pocket Reminder Cards, 1 The Guest
Video or DVD:THE
DIFFICULT GUEST- Best Seller! SEQUEL TO THE GUEST & TOP SELLER OF ALL TIME !
TRAINING POINTS:
Listen to your customers, Apologize personally, Solve the problem and thank your guest for their business !
PURCHASE - DVD $995 -PURCHASE VHS Video - $895 Full package or $795 basic package - RENT for one week - $350(Full) $295(Basic)
Buy with the GUEST for only $1495(DVD) & $1295 (VHS) full package or $1125 basic package (VHS)
Includes: Training Leader's Guides - Full Package includes extra role-play video.
Video: 5 VALUES OF GREAT
CUSTOMER SERVICE
Features: Bank Scene, Restaurant, Retail, and more!
Program Objectives:
PURCHASE - DVD or VHS Video -
$525- RENT for one week - $195
20 Minutes
- Includes: Training
Leader's Guide
Video or DVD: LILY TOMLIN'S CUSTOMER SERVICE 4 PROGRAMS SET
What Customers Want
Dealing with Disappointed Customers
One Ringy-Dingy: You are the Company
The Seven Deadly Sins of Customer Service
PURCHASE VHS or DVD All 4 Parts - $1795 Individual Programs - 1 Part $795
PURCHASE - VHS Video $695 - RENT
for one week
- $165
17 Minutes
- Includes: Training
Leader's Guide and Self-Study Book Outstanding Customer Service
............
Video or DVD:
THE SECRET: CUSTOMER SERVICE UNCOVERED
This video guides the viewer through service challenges honestly and proactively. It also explores language barriers and other obstacles that can test the patience of your service personnel. Includes scenes from technical support, banks and retail.
PURCHASE - DVD $745 - PURCHASE VHS Video - $695 - RENT for one week - $225(DVD) - $195(VHS)
17 Minutes - Includes:
Training Leader's Guide and Self-Study Book Outstanding Customer
Service .
Video or DVD: JUST A CALL AWAY SERIES - 5 PART SERIES - Best
Seller
The Really Angry Customer reveals how to calm the customer and get the information needed to deal effectively with the issues. It is loaded with practical ideas to solve problems and satisfy customers. (15 min.)
Attitude is Everything equips your front-line with the right body language, intonations and mental approach to handle each call. Skills can make the difference between good service and really great service! (15 min.)
It's Your Call teaches your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling. (15 min.)
The Outbound Call prepares your people to make the most of each call by using skillful questioning to find out what they need to know to win the confidence of the caller and make a sale. (16 min.)
Customers With A Difference solves one of the biggest problems that organizations have: Talking with people who use English as a second language. What do you do, and how do you do it? Watch and learn. (16 min.)
PURCHASE DVD or VHS Video - $1875
- RENT
for one week
- $975 each
OR $485 EACH
AND $225.00 EACH FOR RENTAL
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